All monthly plans include:
- All features and functionalities
- Full catalog of formats and protocols
- Online training and certification
- Expert support
All monthly plans include:
( $45 / month for each additional 400 messages)
( €35 / month for each additional 400 messages)
4,000 stored messages
10 support tickets / year
( $150 / month for each additional 4,000 messages)
( €125 / month for each additional 4,000 messages)
40,000 stored messages
25 support tickets / year
( $600 / month for each additional 40,000 messages)
( €500 / month for each additional 40,000 messages)
400,000 stored messages
50 support tickets / year
Messages are the files that your Babelway environment receives, processes and sends. Message size matters! Depending on the monthly plan you choose, your incoming message volume can be 200 MB, 2 GB, or 20 GB per month. Extra space for incoming messages can be added as an option.
It is the pipe that connects a partner to your system. It is one directional and allows each side to communicate using different connection protocols and message formats, transforming data between the two parties. You create a different channel for each external connection and document type.
Support tickets are calls to our customer service or emails to email@example.com requesting assistance. Based on our support policy, you will receive an acknowledgement within 15 minutes of your request during extended support hours and an answer within 60 minutes.
Support is included in your subscription up to a limit of support tickets per year. Additional support tickets are available at an extra charge.
If the multiple options for help Babelway provides are not enough, don’t worry—we build thousands of channels for our customers. You can call upon our efficient professional services team to assist. Depending upon your needs, choose between a one-off or a monthly charge.
All messages are stored for 1 month without extra charge. You can opt for a longer archiving period: 3 months, 1 year or 10 years. A charge will apply based on the number of archived messages above 1 month.
Babelway proposes connectivity via Non-Internet communication protocols such as X.400, ISDN or VAN. If you are using the Babelway connection to these networks, we’ll charge an extra cost to support our own costs using these non-Internet networks. AS2, http(s), FTP(s), email, SFTP, OFTP2 are all Internet-based protocols that don’t command any extra charge.
Upon registration, you’ll be asked to provide your credit card details. Every month, you’ll receive an invoice with your monthly charge.
Every month, you’ll receive a PDF invoice with your monthly charge. Subsequently, you can pay via bank transfer or domiciliation.
Yes, you can. All charges will be immediately stopped from the time you notify us.
There isn’t any set-up cost. Once registered, you can immediately configure your first channel and start exchanging messages. You don’t need to install anything at your end: everything can be configured through your web browser.