1. FLEXIBILITY

Can my system handle all communications formats requested by trading partners?

Do changes (no matter how minor) to existing connections require a support ticket to another department?

2. ADAPTABILITY

Does my system have updates to accommodate new formats and technologies?

Does my EDI service provider help me meet integration requirements that aren’t addressed by the platform out of the box?

3. ERROR RESOLUTION

Do I have in-depth visibility into machine-to-machine communications such that I can monitor the successful transmission of documents?

Does my EDI system allow for control of my data to immediately resolve any errors?

4. EFFICIENT ONBOARDING

Is the longest and most challenging partner-integration task typically establishing the connection in my system?

5. EASE OF USE

Is my system operable by the people responsible for the operational aspects of the partner relationship?

Do changes (no matter how minor) to existing connections require a support ticket to another department?