3.1.3. Resubmitting a Message

This function enables you to easily process a message again. This is especially useful when messages have not been processed due to a channel issue. Once that issue is solved, go to the message list, select the messages that have not been processed and submit them again directly to the messaging engine.

It is also very useful when the issue is in the message itself. Then you can just correct the input file, upload it and resubmit it for processing.

You can access this screen from the message details screen, or from the messages list screen.

Resubmit message screen

Figure 3.6. Resubmit message screen


Message in allows you to view or change the file that will be processed.

Send to allows you to specify which channel or gateway must process the message.

  • Same channel: Message will be processed by the channel that has processed the original message. Channel name is displayed between brackets. This option can't be available if the channel that processed the message doesn't exist anymore.
  • Channel: Message will be processed by the specific channel you have select. This can be, for example, very useful if the error in the processing is in the message that has been processed by a wrong channel (see routing rules).
  • Same gateway in: Message will be injected in the system as if it was received by the same gateway as the original channel. This option can not be available if the gateway that received the message doesn't exist anymore.
  • Gateway in: Message will be injected in the system as if it was received by the gateway that you select.

Using More options, you can edit metadata associated with the message. These metadata are typically set by the gateway that received the message, and can be used during the process.

Once all parameters are set up according to your preferences, click on " Send " button to effectively launch the reprocessing. Then you will be immediately redirected to the screen that shows the details of the reprocessed message.