6.6.2.1. tickets

This action allows to list all the tickets, optionally filtered by some search criteria.

Parameters

description

A keyword to filter the tickets by. It will search within the description.

status

The status of ticket. The accepted values are OPEN and CLOSED.

severity

The severity of the ticket. The accepted values are HIGH, MEDIUM, LOW and INFO.

since

Returns tickets created after the given timestamp.

before

Returns tickets created before the given timestamp.

type

The type of ticket, one in the following list.

The following values are accepted : _0_MONITORING, _1_MESSAGE_PROCESSING_ISSUES, _1_1_UNIDENTIFIED_SOURCE, _1_2_UNIDENTIFIED_MESSAGE_IN, _1_3_UNIDENTIFIED_CHANNEL, _1_4_MESSAGE_VALIDATION_ISSUE, _1_5_FAILED_DELIVERY, _1_6_PLANNED_CLEANING_OF_UNATTENDED_MESSAGES, _2_HUB_ISSUES, _2_1_STORAGE_CAPACITY_REACHED, _2_2_PLANNED_MAINTENANCE_UNAVAILABILITY, _2_3_NEW_FUNCTIONALITY_AVAILABLE, _3_ACCOUNT_ISSUES, _3_1_CREDIT_LIMIT_REACHED, _3_2_UNPAID_INVOICE, _3_3_CREDIT_LIMIT_NEAR_REACHED, _3_4_VAT_CHANGED, _4_CHANNEL_MANAGEMENT_ISSUE, _4_1_MAINTENANCE_WARNING_OF_A_LINKED_CHANNEL, _4_2_PLANNED_DELETION_OF_UNUSED_CHANNELS, _4_3_DOCUMENTATION_OF_A_CHANNEL, _4_4_CERTIFICATE_EXPIRATION, _5_USER_MANAGEMENT_ISSUE, _5_1_FAILED_CONNECTION_ATTEMPTS, _5_2_FIRST_CONNECTION_FROM_INVITEE, _5_3_PLANNED_CLEANING_OF_DORMANT_USERS, _5_4_INVITATION_EXPIRED

start

An integer to set the first result. By default, the value is at 0. The API returns 25 results per query. To get the 25 following ones, it should be 25, then 50, then 75, ...

Examples
  • Get tickets with severity MEDIUM in environment 12345 in JSON format

    https://www.babelway.net/SelfService3/rest/v2/hub-12345/tickets.json?severity=MEDIUM

    [
    	{
    		"ticket":222577,
    		"hub":12345,
    		"type":"_0_MONITORING",
    		"severity":"MEDIUM",
    		"status":"OPEN",
    		"summary":"Ftp server : ftp:\/\/ftp.server.com\/input DOWN",
    		"description": "Ftp server (ftp:\/\/ftp.server.com\/input) became DOWN at 07\/02\/2011 01:46:34.\nDue to exception:ftp.server.com",
    		"creationMoment":1349180055000,
    		"key":"aa3a19d7-14f4-4f66-819b-e044eb24b273"
    	}
    ]			
    
  • Get opened tickets in environment 12345 in XML format

    https://www.babelway.net/SelfService3/rest/v2/hub-12345/tickets.xml?status=OPEN

    <collection>
    	<ticket>
    		<ticket>222577</ticket>
    		<hub>12345</hub>
    		<type>_0_MONITORING</type>
    		<severity>MEDIUM</severity>
    		<status>OPEN</status>
    		<summary>Ftp server : ftp://ftp.server.com/input DOWN</summary>
    		<description>Ftp server (ftp://ftp.server.com/input) became DOWN at 07/02/2011 01:46:34. Due to exception:ftp.server.com</description>
    		<creationMoment>1349180055000</creationMoment>
    		<key>aa3a19d7-14f4-4f66-819b-e044eb24b273</key>
    	</ticket>
    </collection>