6.6.2.2. ticket

This action allows to get all the information about a ticket.

Parameters

key

The ticket key as found by listing messages.

Examples
  • Get the details for the ticket with key 'aa3a19d7-14f4-4f66-819b-e044eb24b273' in JSON format

    https://www.babelway.net/SelfService/rest/v1/hub-12345/ticket.json?key=aa3a19d7-14f4-4f66-819b-e044eb24b273

    {
    	"ticket":222577,
    	"hub":12345,
    	"type":"_0_MONITORING",
    	"severity":"MEDIUM",
    	"status":"OPEN",
    	"summary":"Ftp server : ftp:\/\/ftp.server.com\/input DOWN",
    	"description": "Ftp server (ftp:\/\/ftp.server.com\/input) became DOWN at 07\/02\/2011 01:46:34.\nDue to exception:ftp.server.com",
    	"creationMoment":1349180055000,
    	"key":"aa3a19d7-14f4-4f66-819b-e044eb24b273"
    }