All monthly plans include:
- All features and functionalities
- Full catalog of connectors and formats
- Full onboarding support
All monthly plans include:
Messages are the files that your Babelway environment receives, processes and sends. The max size depends on the type, if a message is over its max size, it will be counted as multiple messages. Size thresholds are:
In the very large majority of cases, these sizes are largely sufficient. Messages are weighed when they leave Babelway (after transformation), size at entry is not considered.
This is a company or application endpoint from which messages are received or to which messages are sent.
It is the pipe that connects a partner to your system. It is one directional and allows each side to communicate using different connection protocols and message formats, transforming data between the two parties. You create a different channel for each external connection and document type.
Support tickets are calls to our customer service or emails to firstname.lastname@example.org requesting assistance. Based on our support policy, you will receive an acknowledgement within 15 minutes of your request during business hours (Mon.-Fri. 6am-6pm EST) an answer within 60 minutes.
Support is included in your subscription up to a limit of support tickets per year. Additional support tickets are available at an extra charge.
You can also call upon our efficient professional services team to build channels for you. We have been helping build thousands of channels for our customers. You can choose between a one-off charge or a monthly charge.
All messages are stored for 1 month without extra charge. You can opt for a longer archiving period: 3 months, 1 year or 10 years. A charge will apply based on the number of archived messages above 1 month.
Babelway proposes connectivity via Non-Internet communication protocols such as X.400, ISDN or VAN. If you are using the Babelway connection to these networks, we’ll charge an extra cost to support our own costs using these non-Internet networks. AS2, http(s), FTP(s), email, SFTP, OFTP2 are all Internet-based protocols that don’t command any extra charge.
Upon registration, you’ll be asked to provide your credit card details. Every month, you’ll receive an invoice with your monthly charge.
Yes, you can. All charges will be immediately stopped from the time you notify us.
There isn’t any set-up cost. Once registered, you can immediately configure your first channel and start exchanging messages. You don’t need to install anything at your end: everything can be configured through your web browser. We’ll provide you full support with the set-up of your first channel as well as a 2-hour personalised training for 1 user.