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- Welcome
- Introducing Babelway B2B Integration
- Starting with Babelway
- Managing Account Environments
- Managing Channels
- The Catalogue
- Tracking Messages
- Managing Alerts
- Managing Your Account
- Best Practices
- Channels
- List of Channels
- View Change Log
- General
- Gateway In
- Message In
- Transformation
- Message Out
- Gateway Out
- Email Gateway Out
- Ftp Client Gateway Out
- SFTP Client Gateway Out
- Ftp Server Gateway Out
- AS2 Gateway
- Http Client Out Gateway
- Web Gateway
- Generic Gateway
- Internal Gateway Out
- Null Gateway
- OFTP Server Gateway out
- OFTP client Gateway out
- Http Out Gateway
- SOAP Gateway
- Soap Client Out Gateway
- X.400 Gateway out
- Aggregator Gateway Out
- Email Gateway Out
- Email Notifications
- Routing
- Testing
- List of Channels
- Building a Channel
- The Catalogue
- Tracking Messages
- Alerts
- Account Management
- Rest API
- Receive Orders From
- Receive Orders from Colruyt
- Receive Orders from Carrefour
- Receive Orders from Brico
- Receive Orders from Castorama
- Receive Orders from Cora BE
- Receive Orders from Delfood
- Receive Orders from Delhaize
- Receive Orders from DEliXL
- Receive Orders from Intergamma
- Receive Orders from Intermarche
- Receive Orders from JavaFresh
- Receive Orders from Makro
- Receive Orders from Match
- Receive Orders from Carrefour France
- Receive Orders from Armonea
- Receive Orders from Colruyt
- Integrate Orders with
- Tradeshift
- Integration with Exact Online or Exact Globe
- Channel:SAP Idoc XML Order05 w/ Http client out
- System Metadata
- ODETTE Messages List
- External References
See: Managing Tickets
Edit most ticket details to ease the follow-up and add a complete description.
In the ticket edit screen, you can access and edit most ticket general information that are displayed in the list of tickets table:
Select one of the types of ticket, see Possible Tickets for a complete list of available values. | |
Set the ticket status as either Open or Closed. | |
Select the seriousness of the issue as High, Medium, Low or Info. | |
Edit the short description of the issue that appears in the list of tickets table. | |
Enter and edit a complete description of the issue. | |
Enter and edit additional free text to further comment the issue. |
Click on
Back
command to go back to
List of Messages
screen.
Click on
Save
command to save your changes.
Click on
Delete
to delete and remove this ticket from the list.
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| 5.2. Alert Details |  Reference Manual | 5.4. Possible Alerts |