5.1. List of Alerts

The list of alerts displays all alerts generated by Babelway Self Service Console engine. All alerts information and details are available.

An alert is generated by Babelway Self Service Console to inform the user of a system event. This event may be a general system issue or information such as a credit limit reach or a new function avilability or may be a message processing issue such as an error during processing or an unidentified message or gateway definition.

Go to Alerts tab in Self Service console to access the alerts list and the related functions.

Figure 5.1. List of alerts

Alerts table

The alerts start-up screen displays a table listing all generated and stored alerts. These alerts can be ordered by clicking on most column headers for easier retrieval.

The alerts summary information displayed in this table are:

Created On: the alert generation date and time.
Type: type of alert, see Possible Alerts for a complete list and further information.
Status: alert status, it can be either Open or Closed. A new alert is attributed the Open status. It will be automatically switched to Closed once the issue is solved.
Severity: seriousness of the issue depending on alert type, it can be High, Medium, Low or Info.
Summary: a short description of the issue.
Select: check alerts to be deleted.

But for the creation date, all other characteristics can be freely modified in the alert edit mode as explained in the Ticket Details chapter.

Commands

Click on an alert line to access the Ticket details screen and view all avilable information and details.

Click on Delete Selected to erase alerts that have been checked in the table last column.

Click on the Alert Search command to display the search fields that enables you to search and find alerts based on one or more of the search criteria as illustrated hereunder.

Figure 5.2. Alerts search criteria

Enter search criteria in one or more of following fields to restrict the alerts list to all corresponding messages. Do not use wildcards, only enter the string or a part (beginning, middle or end) of the string you are looking for.

Keyword	List messages that have this message key.
Type	Select a type of alerts from the list of Possible Alerts .
Status	Select the alert status as Open or Closed.
Severity	Select the alert severity level as High, Medium, Low or Info.
Created From	List alerts that were generated after this date and time (use date format dd/mm/yyyy hh:mm).
Created To	List alerts that were generated before this date and time (use date format dd/mm/yyyy hh:mm).

Once you have defined your search criteria, click on the List button to update the alerts table that now only displays the alerts corresponding to your defined criteria.

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Chapter 5. Alerts	Reference Manual	5.2. Alert Details