User GuideReference ManualIntegration Scenarios
 

1.9. Email Notifications

See: Managing Channels - Manage a Channel

For each message processed through a channel, you may decide to send notification emails. These emails may be different and/or sent to different addresses according to processing success or failure.

Though email notification is optional, it is highly recommended to configure it at least to send warning emails when message processing fails. In doing so, you will be able to react quickly to any problem and you will not leave unprocessed messages stucked in the system so avoiding troubles that could result otherwise.

Email notification tab screen

Figure 1.109. Email notification tab screen


Email recipients management

The list of available email recipients is displayed in the bottom table. To add a new recipient, enter his or her email address in Email field under Add Person at the screen top and select a Language for this recipient then click on Add button. The recipient is added in recipients list.

For each recipient in the recipients list, you can chose if he or she will receive New Message Notification emails, that is an email each time a message enters the channel, or Error Alerts emails, that is an email each time a message generates an error during processing through the channel, or both, or neither.

Notification messages definition

Notification messages can be easily customized for easy system management and processing.

  • Sender: email address that will appear as notification email sender. You can keep default address and use it for automatic email filtering. Or you can change it and use any other address that may receive replies to notification emails according to your company internal management process for example.

  • Success Subject: subject of emails sent each time a message enters the channel and is successfully processed.

  • Success Body: body text of emails sent each time a message enters the channel and is successfully processed.

  • Failure Subject: subject of emails sent each time a message generates an error during processing through the channel.

  • Failure Body: body text of emails sent each time a message generates an error during processing through the channel.

These subject and body fields are free text fields that you can fill as you want. In addition you can use Metadata to customize your messages adding dynamic information such as message name, account environment and channel identification, time and type of error...

Do not forgot to Save your changes before switching to another tab as they are not automatically saved.

Send a notification to a channel

It is possible to send an email notification to another babelway channel. This enables to transform it further and send a specific message, like a APERAK to another destination.

You can create an xml structure to ease the further manipulation. You can also leverage the metadata to include the information you need.

Email notification tab screen

Figure 1.110. Email notification tab screen